Help and support
Practical help, in a conversation you can come back to
Ask about a scan result, a snapshot that looks wrong, your plan, or an idea. Every request becomes a private written conversation with our team, so nothing gets lost in an inbox.
Before you write
Answers that might save you a wait
A ChatGPT snapshot does not mention my brand
Snapshots record what an AI answer said at one moment, for one prompt and location. Answers vary between runs. Compare several snapshots over time before treating one result as a trend.
How snapshots workA website scan found fewer pages than I expected
Scans follow your sitemap and internal links. Pages blocked by robots rules, behind logins, or only linked from scripts may be skipped. Tell us the URL and we will look.
What a scan coversCan you guarantee my site will appear in AI answers?
No, and nobody honestly can. AI answers are produced by third-party providers. The console shows evidence and practical improvements; outcomes depend on those providers.
Read the FAQChanging or cancelling a plan
Signed-in owners can manage billing from Plans / Pricing inside the workspace. For anything that looks wrong on an invoice, choose the billing category above.
Compare plansWhat makes a request quick to answer
- The project or client name, and the page URL involved.
- The prompt, country and city used for a snapshot.
- What you expected to see, and what you saw instead.
- Roughly when it happened, including your time zone.
Never include passwords, API keys or full card numbers. We will never ask for them.